Introduction

In today's fast-moving digital world, businesses need smart ways to talk to their customers and save time. One tool that is really helping out is the GoHighLevel Conversation AI. This AI-powered chatbot is changing how businesses do customer service, find new customers, and make sales. As a marketer, I’m always looking for new tools to help my business grow, and GoHighLevel's chatbot caught my eye.

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Think about having a virtual helper that can chat with your customers all day and night. It can answer their questions, help them buy things, and even find new customers for you. That’s what GoHighLevel’s Conversation AI does. It’s like having an extra team member who never gets tired and always does a great job.

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In this blog post, I’m going to look closely at what GoHighLevel’s AI chatbot can do, how it can help your business, and what some of its downsides might be. Whether you run a small business or are an experienced marketer, it’s important to see how this technology can work for you. So, let’s dive in and see how GoHighLevel Conversation AI can take your business to the next level. 

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What is Conversation AI in GoHighLevel?

Conversation AI in GoHighLevel is a smart chatbot designed to help businesses interact with their customers in a natural and engaging way. But what exactly does that mean? Let me break it down for you.

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Imagine having a virtual assistant that can chat with your customers just like a real person would. This AI chatbot can understand what people are saying, respond to their questions, and even carry out tasks like booking appointments or recommending products. It uses advanced technology to understand and respond in a human-like manner, making the conversation feel real and personal.

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For marketers, this is a game-changer. With GoHighLevel’s Conversation AI, you can automate many of your customer interactions. This means your team can focus on more complex tasks while the chatbot handles routine inquiries and tasks. It's available 24/7, so your customers can get help any time they need it, which can greatly improve customer satisfaction.

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The chatbot can be customized to match your brand’s voice and style. This way, your customers feel like they are interacting with your business directly, even though it’s an AI handling the conversation. Plus, it can manage multiple conversations at once, something a human agent could never do as efficiently.

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One of the best things about GoHighLevel’s Conversation AI is that it learns and improves over time. The more it interacts with customers, the better it gets at understanding their needs and providing helpful responses. This continuous improvement ensures that your customers are always getting the best possible service.

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How to Enable and Set Up Conversation AI

First off we need to make sure that Conversation AI feature is turned on within the agency account on GoHighLevel. To check or enable that option we need to first log in into our GoHighLevel agency account.

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Next step is to go to “Company” and then under “Conversation AI” you will see a toggle button to enable it on or off. This is important because you won’t be able to use it within your sub-accounts if this option is not turned on. 

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Alternatively you can also enable all the other AI features if you will use those features in the future which might be the case for some businesses.

After enabling Conversation AI, you need to go to the “Conversation AI” setting (tab) within the agency account. Keep in mind that this is a different setting from this first step since now we want to enable Conversation AI within a specific sub-account. 

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Once you land in the sub-account setting for the Conversation AI make sure to pick the sub-account where you want to enable Conversation AI for. It’s really simple, you only need to turn on this feature with a toggle on or off.

Once this is done, we can switch to the sub-account where we enabled Conversation AI for and from there we can start creating our own AI chatbot. Conversation AI is just a simple saying for an AI chatbot, keep that in mind. 

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While in that sub-account go to Settings and click on Conversation AI tab within the settings. From there you can change the Bot Settings, Bot Trial, Bot Training and Configure Intents for your specific chatbot. 

I would suggest you to watch our video which is at the top of this guide in order to learn more about how to set Conversation AI correctly in order to get the best output for your inputs. It’s extremely important to understand exactly how it works in order to understand how to set it up. Once you set it up once, you will be able to do it over and over again for yourself and your clients.

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Benefits of Conversation AI For Your Business

Using Conversation AI for your business can bring a lot of great benefits. As a marketer, I’ve seen firsthand how powerful these AI chatbots can be. Let’s dive into some of the main advantages.

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1. 24/7 Customer Service

One of the biggest benefits is that your AI chatbot is available all day, every day. This means your customers can get help whenever they need it, even outside of your normal business hours. This can lead to higher customer satisfaction because they don’t have to wait for an answer.

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2. Saves Time and Money

With a Conversation AI chatbot, your team won’t have to spend as much time answering common questions. The chatbot can handle these routine inquiries, freeing up your staff to focus on more important tasks. This can save your business money because you won’t need as many customer service representatives.

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3. Handles Multiple Conversations

Unlike a human, an AI chatbot can handle many conversations at the same time. This means no more long wait times for your customers. They get instant responses, which can improve their overall experience with your business.

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4. Consistent and Accurate Responses

A Conversation AI chatbot gives consistent and accurate answers every time. There’s no risk of someone giving out the wrong information or making a mistake. This consistency helps build trust with your customers because they know they can rely on the information they get.

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5. Generates Leads

Your AI chatbot can do more than just answer questions. It can also help capture leads by collecting information from potential customers. For example, it can ask visitors for their email addresses or phone numbers and store this information for your sales team to follow up on later.

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6. Personalizes Customer Interactions

Even though it’s powered by AI, the chatbot can still provide personalized interactions. It can remember previous conversations and use that information to make the experience more personal for the customer. This level of personalization can make customers feel valued and understood.

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7. Provides Data Insights

Your AI chatbot can also collect valuable data on customer interactions. This data can give you insights into what your customers are looking for and help you improve your products or services. You can see common questions and issues and use this information to make better business decisions.

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Cost of Conversation AI

When considering any new tool for your business, one of the first things you need to think about is the cost. So, let’s talk about the cost of using Conversation AI in GoHighLevel. As a marketer, it's important to understand how this investment can fit into your budget and what value it brings.

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Subscription Plans

GoHighLevel offers different subscription plans, and the cost of using their Conversation AI depends on which plan you choose. Here’s a breakdown of the current pricing:

• Starter Plan: $97 per month. This plan includes essential features, but does not include the advanced AI chatbot capabilities.
• Agency Plan: $297 per month. This plan includes the Conversation AI chatbot along with more advanced features like multi-channel marketing and automation tools.
• Agency Pro (SaaS) Plan: $497 per month. This top-tier plan offers all features, including full access to the Conversation AI tools, white-label options, and more extensive customization capabilities.

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Additional Costs

While the subscription covers a lot, there might be additional costs depending on how you use the chatbot. For instance, if you require custom integrations or extensive personalization, you might need to budget for additional development or support services. However, for most businesses, the built-in features are sufficient to get started without extra costs.

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Value for Money

When thinking about the cost, it’s important to consider the value you get. GoHighLevel’s Conversation AI can save you a lot of time and money by automating customer interactions. This means fewer resources spent on handling routine inquiries and more time for your team to focus on high-value tasks. Plus, the 24/7 availability of the chatbot can enhance customer satisfaction and potentially increase sales, making it a valuable investment.

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Return on Investment (ROI)

One of the best ways to justify the cost is by looking at the return on investment (ROI). With the AI chatbot handling many customer service tasks, you might see a reduction in customer service costs and an increase in customer engagement and sales. Over time, these benefits can outweigh the initial investment, making it a cost-effective solution for your business.

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My Honest Review On Conversation AI

I've had the chance to use Conversation AI from GoHighLevel in my own business, and I've also sold it as a service to other businesses. Honestly, I was pretty surprised by how good it was once you prompted it in the right direction. Let me share my experience with you.

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When I first tried it out for my business, I was blown away by how well the AI handled customer questions and tasks. After setting it up and giving it the right instructions, it was like having a virtual assistant who never gets tired. It could answer common questions, schedule appointments, and even help with basic customer service issues. This saved me a ton of time and allowed me to focus on more important tasks.

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I then started offering Conversation AI to other businesses, and it worked amazingly well across different industries. Whether my clients were dentists or ran marketing agencies, the AI chatbot adapted and provided excellent service. The key was giving it the right prompts. Once you do that, it can pretty much replace your virtual assistant or personal assistant.

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For instance, one of my clients was a dentist who needed help with scheduling appointments and answering patient questions. The AI chatbot handled these tasks perfectly, freeing up the staff to focus on patient care. Another client, who ran a marketing agency, used the AI to manage client inquiries and gather information for new projects. The chatbot could handle multiple conversations at once, making everything run more smoothly.

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What I love most about GoHighLevel’s Conversation AI is that it learns and gets better over time. The more it interacts with customers, the better it understands their needs and provides helpful responses. This means the AI becomes even more valuable the longer you use it.

Final Thoughts

After using GoHighLevel's Conversation AI in my own business and helping other businesses implement it, I can honestly say that it's a game-changer. This AI chatbot can handle so many tasks that it feels like having an extra team member who never sleeps. Whether you're answering customer questions, scheduling appointments, or generating leads, this tool can do it all.

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The setup process is straightforward, and once you get it going, it learns and improves over time. This means the chatbot gets better at understanding and helping your customers the more it's used. Plus, it's available 24/7, which means your customers can get the help they need anytime.

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For marketers, this is a huge benefit. It saves time and money by automating routine tasks, allowing your team to focus on more important work. It also provides consistent and accurate responses, which builds trust with your customers. And don’t forget, it can handle multiple conversations at once, something a human assistant can't do as efficiently.

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In different niches, from dentists to marketing agencies, I’ve seen how effective this AI can be. It adapts to the specific needs of each business, making it a versatile tool that can boost efficiency and improve customer satisfaction.

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